Criterion 2.2.2 community access to submit feedback and complaints UKM

Criterion 2.2.2

Persons in charge of UKM, service coordinators and UKM activity implementers ensure target and community access to submit feedback and complaints.

1) Main Thoughts:

a) To improve services to the community and activity targets, feedback and input is needed from the community and activity targets. This is useful for adjustments and improvements in the implementation of UKM Community Health Center activities.

b) Feedback is a response obtained from the results of the services provided, both in the form of input for improvement and in the form of complaints about the services received.

c) Feedback can be obtained either directly or indirectly from the community, community groups and target SME activities.

d) The community, community groups and program targets can submit complaints either directly or indirectly to the person in charge of UKM, service coordinator and UKM activity implementer.

e) The feedback obtained is identified and then analyzed and evaluated to identify opportunities for development and improvement of SME services.

f) Feedback and complaints are followed up with discussions or consultative meetings with community leaders, community groups, communities or individuals who are targets through forums in the community.

g) Head of Community Health Center, person in charge of UKM, service coordinator and UKM activity implementer discuss feedback and complaints as material for making improvements in planning and implementing UKM activities.

2) Assessment Elements:

a) Identification of feedback obtained from the community, community groups and targets. (D,W)

b) The results of the identification of feedback are analyzed and a follow-up plan is prepared for service development and improvement. (D,W)

c) Feedback and complaints from the community, community groups and targets are followed up and evaluated (D,W).